I.T Systems Management

Managed Service Provider - Desktop and Infrastructure IT Support

Agent Based Technology with an emphasis on Privacy and Security


With managed services from High Desert Technology, you can expect:

  • Peace of Mind - your systems are monitored 24x7.

  • Less Downtime - we identify and fix many problems before they cause problems.

  • Few Disruptions - most services are provided remotely or overnight.

  • Predictable Budgeting - all-inclusive, all-you-can-use, flat-rate IT services that include hardware and software. 

  • Full IT Services - comprising of planning, operation and continual administration.

  • Monthly Report Cards - We deliver a monthly report of all proactive maintenance performed, including system updates, errors identified and resolved, and anything else needed to ensure the integrity of your information technology systems.

  • No Contracts - We have never felt that locking a customer into a contract was a good idea. Monthly billing arrrangements, cancel anytime.


Unlimited Phone, Email, and Web Support

An inherent conflict of interest exists with the Time and Materials model.  The more IT problems that occur, and the longer it takes to fix those problems, the more money the IT provider makes. We solve this problem by offering unlimited tech support.  Real unlimited support, phone, email and remote support, Any employee can call from anywhere, and get help with any device. This helps us resolve the minor issues, before they turn into major issues.

Service Level Agreements

Our Service Level Agreement, or SLA, is the glue that binds all of our managed IT services offerings to you, the client. We don’t just offer empty promises. We strive to exceed our client’s expectations, and hold ourselves accountable. When you know how long it takes for us to respond to a particular issue, you save time by not having to repeatedly call, or report the same issue twice.

Business Continuity & Disaster Recovery

Don’t let a disaster put you out of business.

One of the most important facets of the business world is continuity, and every business owner knows this. However, what many do not realize is that the probability of a major disaster is slight and most incidents are localized. The question is: can your business withstand a critical failure of equipment, theft, or the rare, but possible, natural disaster?

Third Party Vendor Management

High Desert Technology works with all IT vendors!  Have you ever had a software vendor try to walk you through a technical task which was way over your head, and way below your pay grade? These are chores that you can offload to us. We speak the language, and will act as a liaison to your other IT vendors to ensure their products are implemented correctly for your business.  After all, anything that runs on the network is the responsibility of the IT company anyway, so why not let us manage them.